Frequently Asked Questions
Everything you need to know about shopping at Women's Stio Second Turn
What is the Stio Second Turn program?
Stio Second Turn is our official resale program where we offer high-quality, pre-worn women's gear that has been inspected for performance and durability, extending the life of our products.
How do I determine my size in Second Turn items?
Since these are pre-loved items, we recommend referring to our standard Stio size chart. Please note that older models may have slight fit variations compared to our current season collections.
What is the return policy for resale items?
To maintain our commitment to sustainability and reduced shipping impact, all Second Turn purchases are final sale and cannot be returned unless the item received is significantly different from the description.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location within the United States.
Are the items cleaned before they are listed?
Yes, every item undergoes a professional cleaning and rigorous inspection process to ensure it meets our high standards for cleanliness and functional performance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.